Privacy Policy for Travel Asia Holidays Sdn. Bhd.
Effective Date: 1/1/2025
Introduction
Travel Asia Holidays Sdn. Bhd. (“we,” “us,” “our,” or “Travel Asia Holidays”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.
By using our services, including but not limited to flight ticket bookings, accommodation rentals, event management, tour packages, and other travel-related services, you consent to the practices described in this Privacy Policy.
Scope of Policy
This Privacy Policy applies to all personal data collected through:
Our website (www.travelasia.com.my)
Mobile applications (if applicable)
Email communications, WhatsApp, and other messaging platforms
In-person interactions at our office or through our representatives
Third-party platforms or partners where you engage with our services
Definition of Personal Data
Personal data refers to any information that can identify you directly or indirectly, including but not limited to:
Name, address, and contact details (email, phone number, WhatsApp number)
Identification documents (e.g., NRIC, passport number)
Payment information (e.g., credit/debit card details, bank account information)
Travel preferences, booking history, and itinerary details
Photographs, videos, or other media shared with us
Information collected through cookies and tracking tools
Collection of Personal Data
We collect personal data in the following ways:
Directly from You:
When you make bookings or inquiries for flight tickets, accommodations, tours, or event management services
When you subscribe to our newsletters, promotions, or loyalty programs
When you participate in surveys, contests, or feedback forms
When you contact us via email, WhatsApp, or other communication channels
Automatically:
Through cookies and tracking tools when you visit our website or use our services
Through analytics tools that collect aggregated data about user behavior
From Third Parties:
From travel partners, airlines, hotels, and other service providers involved in fulfilling your bookings
From social media platforms if you connect with us or use social login features
Purposes of Collecting and Using Personal Data
We use your personal data for the following purposes:
Service Fulfillment:
To process and manage your bookings, payments, and travel arrangements
To communicate with you regarding your reservations, itineraries, and updates
Customer Support:
To respond to your inquiries, complaints, or feedback
To provide assistance during emergencies or travel disruptions
Marketing and Promotions:
To send you promotional materials, newsletters, and special offers (with your consent)
To personalize your experience and recommend relevant travel services
Legal and Regulatory Compliance:
To comply with applicable laws, regulations, and government requests
To prevent fraud, illegal activities, or breaches of our terms and conditions
Business Operations:
To improve our services, website functionality, and user experience
To conduct market research, surveys, and data analysis
Disclosure of Personal Data
We may share your personal data with the following parties:
Service Providers: Airlines, hotels, transport providers, and other third parties involved in fulfilling your bookings
Business Partners: Event organizers, tour operators, and other partners offering complementary services
Legal and Regulatory Authorities: When required by law or to protect our legal rights and interests
Affiliates and Subsidiaries: Within the Travel Asia Holidays group for internal business purposes
We ensure that all third parties adhere to strict data protection standards and use your personal data only for the purposes specified.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of sensitive data during transmission and storage
Regular security audits and updates to our systems
Restricted access to personal data on a need-to-know basis
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we will securely delete or anonymize your data.
Your Rights
Under the PDPA, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Withdrawal of Consent: Withdraw your consent for specific uses of your data (e.g., marketing)
Deletion: Request deletion of your personal data, subject to legal and contractual obligations
To exercise these rights, please contact us at admin@travelasia.com.my or +60362592029
Cookies and Tracking Tools
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We recommend reviewing this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Travel Asia Holidays Sdn. Bhd.
No. E46 Tkt 1, jalan 17/42 Taman Kok doh 51200 KL
Email: admin@travelasia.com.my
WhatsApp: +60362592029